SERVICES

SILVER BULLET GUARANTEE

 

A SILVER BULLET is something...

 

“ that quickly solves a difficult problem”

 

 

SILVER BULLET GUARANTEE  applies to  your ORIGINAL pest (s) with, 

 

ACE0024_SilverBullet_Logo_bullet_only.jpg    NO time limit
ACE0024_SilverBullet_Logo_bullet_only.jpg    NO limits on visits
ACE0024_SilverBullet_Logo_bullet_only.jpg    NO more charges
ACE0024_SilverBullet_Logo_bullet_only.jpg    NO limits on treatments

 

 

 

SILVER BULLET GUARANTEE TERMS

SILVER BULLET GUARANTEE  AIM:

to guarantee the success of the treatment for the original pest (s)

 

SILVER BULLET GUARANTEE FEATURES:

(i) no time limits on the original pest (s)

(ii) no limits on treatments on the original pest (s)

(iii) no limits on call backs on the original pest (s)

 

SILVER BULLET GUARANTEE METHOD:

(i) GUARANTEE ENDS . Once the original pest (s) has been controlled the silver bullet guarantee no longer applies

(ii) CUSTOMER NOTIFICATION: After an initial period as advised by ACES pest control, the customer needs to communicate to ACES pest control if the pests (s) are still present within the time frame advised by the technician on the appointment date.

 

SILVER BULLET GUARANTEE EXCLUSIONS:

 

(i) the guarantee does not apply to add on services

(ii) the guarantee does not apply to  add on extra materials

(iii) the guarantee does not apply to  DIY  materials sold to customer by ACES pest control

(iv) the guarantee is not available to businesses.

(v) the guarantee does not apply when there is open access to the sewers

(vi) the guarantee does not apply to flying insects.

(vii) Hoarding/ clutter. Where there is hoarding or clutter to point that access is restricted to key areas the Guarantee does not apply.

(viii) Acts of God/ Extreme events. When there is an Act of God/Extreme event such as an Earthquakes, Tsunamis or Flooding affecting the service/treatments applied by ACES pest control,  then the Silver Bullet no longer applies.

(ix) Adjoining Units/apartments. Where the pest (s) can come from another property/dwelling that is not owned by the customer then the guarantee is void.

 

SILVER BULLET GUARANTEE BECOMES VOID:

(i) FOOD SOURCE: Restrict food to pests. Food that is attractive to pests needs to be restricted e.g. pet food.  If the pests have access to alternate food sources the guarantee is void.

(ii) RECOMMENDATIONS: Where recommendations are made but NOT followed the guarantee is void. Example trimming trees back from roofline.

(iii) FLEAS:  Steam cleaning of floor surfaces or mopping with a bucket in the first four weeks after the treatment voids the  guarantee.

(iv) FLEAS: Four weeks is required to let the treatments work before the guarantee can be used.

(v) FLEAS: Pet treatments. Pets must be treated with a product recommended by your vet purchased at your vet,  at around or on the date of treatment or the guarantee is void. Supermarket and Pet shop flea products void the guarantee.

(vi) UNEXPLAINED BITES:  Unexplained bites void the guarantee.

(vii) INFESTED  ITEMS: Infested items must be discarded off site otherwise the guarantee is void.

(viii) INSECT AND SPIDERS:  Foliage needs to be trimmed to a 5cm gap from the structure otherwise the guarantee is void. ( includes ants, cockroaches, spiders)

(ix) INTRODUCED INFESTED ITEMS: Where the customer introduces new infested items post treatment the guarantee is void.

(x) DISPARGING COMMENTS: Disparaging/abusive/ comments about ACES and/or its employees voids the guarantee.

(xI) WATER BLASTING: Water blasting the exterior of the house after an exterior treatment has been completed voids the guarantee (includes ants, cockroaches, spiders)

(xii) RECORDING WITHOUT CONSENT: Where the customer has filmed/recorded ACES pest control without ACES pest control prior consent voids the guarantee.

 

SILVER BULLET GUARANTEE WHERE THE TREATMENT HAS WORKED:

(i) following a call back and ACES pest control finds the original treatment was successful will attract a call out fee of $80+ GST.

FAQS SILVER BULLET GUARNATEE

FREQUENTLY  ASKED QUESTIONS SILVER BULLET GUARANTEE

 

Q: SILVER BULLET GUARANTEE COCKROACHES: I WSH TO MAKE A CLAIM
A: For Gisborne cockroaches, sometimes these cockroaches can be dormant and hide in your house. As a result you may need a week to allow the treatments to work. Have your trimmed back the foliage touching your home/ structure? If not please trim the foliage back to a 5cm gap and get in touch.

Q: SILVER BULLET GUARANTEE FLEAS: HOW DO I MAKE A CLAIM?
A: To establish that the treatment has worked you need to wait for four weeks for the Insect Growth Regulator to work on the cocoons. If after four weeks you are still getting bites, you need to provide evidence that there are fleas causing the bites. A photo is preferred. Or a flea you have caught in a container.

Q: SILVER BULLET GUARANTEE FLEAS: HOW DO I MAKE A CLAIM?
A: To establish that the treatment has worked you need to wait for four weeks for the Insect Growth Regulator to work on the cocoons. If after four weeks you are still getting bites, you need to provide evidence that there are fleas causing the bites. A photo is preferred. Or a flea you have caught in a container. You need to treat pet Cats and Dogs under the direction of your Vet, with products purchased from your Vet. Supermarket and Pet Shop products void the guarantee.

Q: SILVER BULLET GUARANTEE FLEAS: I STEAM CLEANED MY FLOORS AFTER YOUR FLEAS TREATMENT AND WANT TO MAKE A CLAIM ON THE GUARNATEE
A: If you steam clean the floors in the first four weeks after a flea treatment you void the guarantee.

Q: SILVER BULLET GUARANTEE FLEAS: I'VE USED SUPERMARKET PET TREATMENTS FOR MY PET AND STILL HAVE FLEAS
A: The Guarantee only applies if you use products purchased from your Vet for your pet. If you choose to use supermarket or pet shop this voids the Silver Bullet Guarantee.

Q: SILVER BULLET GUARANTEE FLIES: I WISH TO MAKE A CLAIM
A: Flying insects are not included by the SILVER BULLET GUARNATEE

Q: SILVER BULLET GUARANTEE FLIES:   DOES THE GUARANTEE COVER FLYING INSECTS?
A: No. The silver bullet guarantee does not cover flying insects.

Q: SILVER BULLET GUARANTEE MICE : I WISH TO MAKE A CLAIM
A: If after two weeks you still have mice please send your invoice number and I will get in touch shortly.

Q: SILVER BULLET GUARANTEE RATS: I WISH TO MAKE A CLAIM
A: If after 2 weeks there are still signs rats are present, please send your invoice number and I will be in contact shortly.